Mô Tả Công Việc
- Dealing with emails, faxes, booking/ system communication channels, correspondence checking (VIP’s, regular guest, SPG’s…), group allocations, and to respond to guest requests on a daily basis.
- Handling customer queries and complaints relating to the Reservations.
- Maintaining a high standard of communication with all departments.
- Working closely with Front Desk and Operation Team to maximize Guest Satisfaction
- Attending the Daily Briefing with the team to communicate results, ensuring the information is accurate at all times.
Yêu Cầu Công Việc
- Degree in Hospitality is an advantage.
- Minimum 6 months of experience in the similar position in travel industry
- Excellent organization and planning skills.
- Strong experience of customer orientation, outstanding negotiation and communication skills.
- Computer skills: Word, Excel, Power Point
- Fluent in English and Vietnamese (both oral and written)
Hình thức
Quyền Lợi
- Competitive salary offered
- Opportunities to access to a career advancement with one of the world leading hotel group
- Annual company activities
- Monthly services charge, Insurance & annual leaves benefits
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
